Age Concern Insurance reassures customers

Age Concern Insurance reassures customers

Age Concern Insurance Services has estimated 1,500 overseas single trip policies sold for this period may need to be extended in response to the volcanic ash cloud. Joe Young, Age Concern Insurance Services, said: “Recent conditions have been unprecedented and have caused significant disruption to our customers. Those in later life are some of the most vulnerable to travel delays and are likely to be extremely anxious about any escalating costs.” The company issued a statement to reassure customers that, in such extreme circumstances, their cover will automatically be extended for up to 60 days at no cost and cover is available under the delay section of their policy. In addition, they will also be covered should they have a pre existing medical condition that requires a repeat prescription. He added: “The next week will be busy for the insurance industry, with people coming back from their travels submitting claims. Fortis Insurance Limited, who provides the travel insurance, is expecting to receive an influx of claims and has already put plans into place including redeploying to ensure a smooth claims process for our customers.” To provide the best support to customers who suffer travel disruption, Age Concern Travel Insurance offers a number of ways for people to get in contact. This includes a 24 hour medical emergency assistance, an 0800 help and advice line and a 24 hour 0845 claims line. More information is also available online www.ageconcern.org.uk/travel or by dropping into a local Age Concern.

Gary Marshall
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Gary Marshall
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