Malaysia Airlines lays on 12 additional flights to clear passenger backlog

Malaysia Airlines lays on 12 additional flights to clear passenger backlog

Malaysia Airlines (MAS) operated an extra 12 flights in the last week to get stranded travellers home. Using its jumbo jets the airline has cleared a backlog of more than 3,200 passengers, most of who were stranded in Kuala Lumpur. During the sky closure MAS had to cancel 24 flights to the island, affecting 7,000 travellers. “We redeployed 68 technical crew and 264 cabin crew in total. This was highly challenging as we also had to send sets of crew ahead to the European destinations first. On top of this, we maintained our scheduled flights, averaging around 300 flights daily,” said MAS Managing Director and CEO Azmil Zahruddin. “Some of our aircraft were returning to Kuala Lumpur empty because we deployed so many additional flights. However, we had made a conscious decision to mount these flights as our customers are our top priority,” he added. Affected customers who have made alternative travel plans, travelled to different countries, cancelled and rebooked or have extended their holidays can request for refunds at MAS ticketing offices.

Gary Marshall
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Gary Marshall
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