CAA warn passengers about volcanic ash compensation scams

CAA warn passengers about volcanic ash compensation scams

Civil Aviation Authority (CAA) has warned passengers not to respond to scam emails supposedly sent from the authority. Scam emails are being sent to passengers disrupted by the volcanic ash asking for personal details, such as passport information, in return for compensation. “These message have not been sent by the CAA. Passengers are asked to delete these messages immediately. There is a high risk that any personal information received will be misused. There is no CAA fund for compensating passengers affected by the volcanic ash disruption,” it said in a statement today. It has notified the Office of Fair Trading about these scams for further investigation. CAA has advised affected travelers seeking compensation to contact the airline first and complaints about how an airline is dealing with claims should be directed to the Air Transport Users Council. If the incident occurred in another European country travellers should contact the National Enforcement Body in that country, a list of these is on the European Commission website.

Gary Marshall
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Gary Marshall
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