BA responds to AITO criticism

BA responds to AITO criticism

British Airways has responded to AITO’s latest criticism surrounding ash cloud payouts. “We are disappointed that AITO has taken the opportunity to criticise BA in respect of issues arising from the airspace closure, clearly a situation that was entirely outside BA’s control,” the airline told Travel Daily today. It went on to explain how the airline felt tour operators should cover the costs of its own clients. “We sell seats to the travel trade at discounted rates, which tour operators then package with additional services and onward sell to their customers at prices they determine,” said BA. “Whilst we are happy to return the cost of the flight to the trade’s clients, by their very nature, travel trade companies also have a relationship of their own with their customers and obligations of their own to those customers.” Meanwhile the airline thanked the trade for its support and said it had been ‘overwhelmed with positive feedback’ about its handling of the ash cloud crisis.”The volcanic ash affected the entire travel industry. It was an unprecedented situation. There were no winners.” Its customer refunds and rebookings cost

Gary Marshall
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Gary Marshall
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