CAA creates refund arrangement for Goldtrail customers

CAA creates refund arrangement for Goldtrail customers

Civil Aviation Authority (CAA) has designed a refund arrangement to allow Goldtrail customers to still go on holiday this summer. It has told customers to complete a claim form which will be acknowledged within 28 days of receipt. If paperwork shows that a flight was booked with Goldtrail, it is up to the ATOL holder to arrange a refund or rebooking. “An ATOL holder failing in the school summer holidays poses particular problems and disappointment to customers,” said CAA Director of Consumer Protection Richard Jackson. “This collaborative approach is designed to give a large number of Goldtrail customers the opportunity to have a holiday rebooked for them or for a refund to be paid more quickly.”

Gary Marshall
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Gary Marshall
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