Travelodge launches skills academy

Travelodge launches skills academy

Travelodge has opened a Skills Academy, located inside the Coventry Travelodge. The Academy, the first of its kind in this country, is a training centre specifically designed for hospitality. It was set up by the National Skills Academy for Hospitality, providing a stimulating training environment with interactive technology and seminar spaces. “Our people are at the heart of our business and having a high standard of customer service is vital to our competitive advantage as a growing business,” said Travelodge’s Chief Executive Officer, Guy Parsons. “Training in customer service excellence is key for hotel operators like Travelodge as it promotes loyalty among the nine million customers we get each year. I believe the hospitality industry will benefit tremendously from Skill Academies, ensuring our industry is ready to serve the influx of customers the UK will see during and after the 2012 Olympic Games.”

Gary Marshall
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Gary Marshall
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