Industry backs Broughton’s call to change security checks

Industry backs Broughton’s call to change security checks

The UK airline industry and security firms have backed changes to airport security checks voiced by BA Chairman Martin Broughton. Speaking at the UK Airport Operators’ Association conference, Broughton criticised lengthy airport checks and called for some procedures to be scrapped. In response, Capgemini, an expert in IT airport systems, has backed the call. “Industry concerns voiced today by Martin Broughton around security checks fuelling passenger frustrations will be welcomed by London airports which are heavily regulated and who constantly have to demonstrate that they add value to the airlines that pay revenue,” Capgemini’s Vice President Stephen Pumphrey told Travel Daily. However, Pumphrey explained that implementation could be limited. “There is always the challenge of using [emerging technology] effectively across the organisation as even the best technology systems, continuous improvement techniques and most highly trained staff can only accommodate so many changes to rules before throughput is affected,” he said. Pumphrey added that checks were being improved thanks to better communication across airports. “However for these techniques to be successful we do need the rules to be constant as implementing changes and then lifting them again means that it is difficult to optimise processes,” he said. In addition, airport security provider Smiths Detection agreed that there should be common international standards. “To keep the skies safe, airports must be able to detect a wide range of illegal and dangerous materials,” said Smiths’ President Stephen Phipson. “There is no one single solution to aviation security and we strongly agree that there should be common international standards.” Meanwhile, Skyscanner confirmed that customers were becoming ‘increasingly impatient’ about security check length. “Travellers are in favour of anything which will make security checks faster, but they need to feel confident that safety measures have not been compromised too,” said Skyscanner’s Co-Founder and Business Director Barry Smith. “66% of users voted that airport scanners were a good idea as they would speed up security checks and improve security.”

Gary Marshall
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Gary Marshall
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