ABTA has criticised Heathrow Airport for failing its customers during the disruption caused by the weather conditions this week. Mark Tanzer, chief executive at the association, said the airport’s failure to keep running had ‘seriously dented consumer confidence’. “The disruption caused by the weather appears to have been made worse by a lack of preparedness and information for customers. Heathrow seems to have failed spectacularly,” he said. “Christmas is a peak season for travel, and scenes of thousands of stranded passengers, whose holiday plans are in disarray, have sent alarm signals to the travelling public, and seriously dented consumer confidence. The confused situation at Heathrow has placed an additional burden and costs on ABTA members as they try to rebook their customers on scarce flights.” ABTA has now backed an inquiry into BAA’s response to the situation.