AAC welcomes proposal for Flight Plus

AAC welcomes proposal for Flight Plus

Association of ATOL companies (AAC) has welcomed the proposals to introduce Flight Plus despite the backlash the scheme has faced. Recent reports have criticised the suggested initiative, which would require high street and online travel agencies to provide financial protection on holidays with separate accommodation and flight bookings. This could leave some agencies in trouble if a low-cost airline were to fail. However, the AAC has claimed the move will create more clarity in regulation. “Far from being scared by the proposed changes to the ATOL Certificate, as some people seem to be,” said David Mortimer, chairman of AAC. “We enthusiastically welcome the CAA’s new proposals for the enhancement of ATOL. Anything that makes the regulations clearer for the consumer in explaining the protection that they have must be what all conscientious agents and operators should want.” He used the examples of last year’s company closures and the ash cloud to explain how some customers had not received repayment. “There should be no room for ‘grey’ areas when it comes to consumer protection,” said Mortimer. “In difficult economic times like this, there is an even stronger need to reassure and gain the confidence of customers in the ability of this industry to look after their interests in an honest and open way.” 

Gary Marshall
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Gary Marshall
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