CCS launches new training academy

CCS launches new training academy

Complete Cruise Solution has launched its new training programme for travel agents. The programme is set to offer 75 modules on P&O Cruises, Cunard and Princess Cruises by the end of this year and has a range of required and optional sections. These include topics such as dining, families and booking online. In addition, travel agents can move through status ranks in the scheme with perks including ship visits, marketing kits and e-newsletter, as well as the ‘ultimate’ Graduation Cruise reward. “Via The Academy we are launching not just one but three training platforms – one for each of our cruise lines. This aims to deliver deeper training that will help agents become cruise experts and grow their cruise business,” said Mark Pilkington, head of sales at CCS. “In turn, we will recommend those agents at Commodore level via our customer facing websites, and when Commodores travel on our ships on holiday they will be accorded the benefits of our customer loyalty programme to thank them for their support”. To celebrate the launch, the first 50 individual agents who reach First Officer status will receive

Gary Marshall
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Gary Marshall
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