Qantas agrees to compensate passengers

Qantas agrees to compensate passengers

Qantas has agreed to the Australian Competition &Consumer Commission’s (ACCC) request that it compensates passengers affected by its recent grounding. In a statement released today, the airline said it”agrees to and accepts the ACCC’s request that it compensate passengers for all reasonable losses incurred as a direct result of the grounding”.

“Qantas has always intended to ensure that disrupted customers incur no financial loss,” the statement added.

The airline also that it will shortly be announcing further measures as an apology to affected customers. While the exact details of these measures were not revealed, they could include discounted fares,special promotional deals and increased frequent flyer points.

Its full flight schedule is now operating as usual.

Meanwhile, Virgin Australia has reaped in the benefits of Qantas’ cancellations after it added 7,000 seats to its schedule this week with up to 20 additional flights yesterday, and another 40,000 over the October-January period. Over the weekend the airline’s call centres were inundated with calls requiring volunteers to be brought in and mop up the windfall demand.

Jetstar and Strategic Airlines have also upped frequencies on domestic routes to cope with demand.

Mark Elliott
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Mark Elliott
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