Qantas has agreed to the Australian Competition & Consumer Commission’s (ACCC) request that it compensates passengers affected by its recent grounding. In a statement released today, the airline said it “agrees to and accepts the ACCC’s request that it compensate passengers for all reasonable losses incurred as a direct result of the grounding”.
“Qantas has always intended to ensure that disrupted customers incur no financial loss,” the statement added.
The airline also that it will soon announce further measures as an apology to affected customers. While the exact details of these measures were not revealed, they could include discounted fares, special promotional deals and increased frequent flyer points.