As Qantas looks to recover passenger loyalty, the flag carrier is offering passengers affected by the recent grounding one free flight. The offer is the first phase of a package of measures to apologise to disrupted customers.
Under the terms of the offer, customers who purchased their tickets in Australia for travel between 5pm on Saturday 29 October and midnight on Monday 31 October, and whose flight was disrupted, are eligible for a free return economy flight on any domestic or trans-Tasman route. Bookings can be made from 30 November 2011 for travel between 14 December 2011 and 14 December 2013, subject to seat availability.
Alan Joyce, Chief Executive Officer at Qantas, said that customers are the airlines top priority now that union activity has stopped. “This ticket offer is one of a range of initiatives we will be launching as a way of saying sorry as we move forward into this period of stability,” he added.