Garuda Indonesia has signed a major new IT agreement that will see it implement the Amadeus Altéa Customer Management Solution to manage its domestic and international reservations, inventory and departure control processes.
According to the Jakarta-based carrier’s Director of Marketing & Sales, M Arif Wibowo, the addition of the Amadeus technology is part of the Garuda’s ‘Quantum Leap’ programme, which also includes the renewal of the airline’s fleet, the expansion of its route network and becoming a member of the SkyTeam alliance.
“Upgrading to Amadeus’ cutting-edge technology will enable us to further enhance our existing customer service offering, introduce more automation and flexibility for our customers and help us refine our customer-facing business processes. Today, technology is a critical component of an airline’s infrastructure, and the Amadeus Altéa system will ensure we remain competitive with world-class airlines in the region,” said Arif.
The Amadeus Altéa suite will replace the airline’s existing reservations system, Arga, which has been in use since 1997. Amadeus and Garuda will now embark on an 18- to 24-month migration project that will see the system fully implemented by 2014. The project includes the training of 6,000 personnel around the world, the integration of over 36 systems and the migration of more than 12 millions bookings.
John Chapman, Vice President of the Amadeus Airline Group for Asia Pacific commented; “Garuda Indonesia’s transformation and growth has been one of the most impressive success stories in Asia Pacific aviation in recent years. We are delighted to welcome Garuda to the growing number of airlines in Asia Pacific adopting Amadeus Altéa. The Altéa solution will enable the airline to refine its check-in and airport handling processes, and benefit from the automation of currently manual tasks. Altéa will enable Garuda to continue their impressive growth trajectory and efficiently join the SkyTeam alliance.”