DOCOMO interTouch, the technology company for the hospitality industry, has announced the launch of ‘FREEDOM Check In’, a new solution whereby travellers can use their mobile phones to bypass the hotel front desk and open their room doors.
The new service is being offered in partnership with OpenWays, the provider of mobile key solutions. DOCOMO interTouch will provide ‘FREEDOM Check In powered by OpenWays’ hosting services and support to its hotel customers with a focus on the Asia Pacific, Middle East and Latin America regions.
“The OpenWays Mobile Key solution is an innovative alternative to traditional hotel check-in,” said Charles Reed, CEO of DOCOMO interTouch. “DOCOMO interTouch chose to partner with OpenWays because the benefits of its Mobile Key solution – namely giving guests more freedom by simplifying guest check in via this self-service option – are now expected by modern travellers. FREEDOM Check in provides hotels an ability to enhance their direct sales channels, promoting a loyal customer base and build a powerful mobile database. It brings more revenue control back to the hotels.”
The Mobile Key by OpenWays solution enables hotel guests open their room doors with their mobile phones, negating the need for plastic key cards.
The solution can be retrofitted to most major electronic locks on the market and is compatible with all types of mobile phones.
“Through FREEDOM Check in, mobile-dependent travellers across Asia will soon have more flexibility and convenience once at their hotel destinations,” said Pascal Metivier, OpenWays’ founder & CEO. “This ubiquitous mobile solution is addressing global travellers’ demands for a self-service option for bypassing the front desk and going directly to their rooms upon arrival. Because Asia is leading the world in mobile-phone dependency and interaction, adding a Mobile Key to the hospitality landscape will greatly enhance service and heighten customer loyalty.”