Travelport has announced it is to audit hotel rates with its suppliers in a move to help streamline the way rates are uploaded on its system.
The technology company will also redesign its processes and remove outdated and duplicated codes, with its supplier compliance rates at more than 97% compared to less than 80%.
It will be rolled out later this year after successful testing in the US and Canada.
“Some of the positive changes we’ve introduced include building a feedback process, asking hotel chains to put service level agreements in place with local properties and increasing the frequency of updates in the Travelport GDS channel. As a result, agents using Travelport will have more confidence in serving their customers as per their negotiated contracts,” said Keith Harrison, global head of hospitality suppliers at Travelport.