Dubai International implements new way-finding

Dubai International implements new way-finding

Dubai International has recently installed a new alpha-numeric system for gate numbering and way-finding. This has been introduced based on industry best practice and in response to extensive customer research and feedback, Dubai Airports, airlines, ground handling and control agencies operating at Dubai International applied a new alpha-numeric system across all airport signage and computer support systems today.

The change impacted everything wherein more than 1,500 signages were changed from flight information display screens to boarding cards and airport reservation systems. Airport staff were also deployed across the airport to assist passengers during the change-over.

“Essentially we have looked at this through the customers eyes to help them find flights with ease and convenience,” said Paul Griffiths, CEO, Dubai Airports. “Research shows us that passengers find an alpha-numeric system far easier way to navigate their way through the airport and locate their boarding gate.”

While the terminals retain their current numbering, all concourses and departure gates have been renamed. Concourse 1, which houses over 100 international airlines, becomes Concourse C with gates numbered C1 to C50. Concourse 2 becomes Concourse B with gates B1 to B32 and Concourse 3, the world’s first purpose-built A380 facility set to open next year, becomes Concourse A featuring gates A1 to A24.

On the other side of the airfield, gates in Terminal 2 have been numbered F1 to F6. The remaining alpha numeric sequences are being reserved for future airport facilities that are part of the Dubai Airports’ US$7.8bn expansion programme, including Concourse D, for which excavation work commenced in June.

Gary Marshall
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Gary Marshall
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Middle East

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