Illusions Online secures first client in Vietnam

Illusions Online secures first client in Vietnam

Illusions Online has signed its first ever deal with a company in Vietnam.

The Dubai-based travel technology company, which specialises in solutions for tour operators and destination management companies (DMCs), has agreed to provide its Illusions OnDemand (IOD) technology to Ho Chi Minh City-based DMC, Focus Asia.

The IOD solution will enable Focus Asia to automate and integrate its operations, which span six countries in Asia, creating one central database. The DMC’s Managing Director, Thomas Weigelt, said the new product would help his business grow.

“The current system we use now is like an old car; it has served us well, but it’s time to upgrade and drive a car that is newer and better and so we chose Illusions,” Weigelt said. “[We selected IOD because] the Illusions solution is web-based and the others on offer to us are not. Our business is a multi-company environment with offices in several countries and so it is essential that all operations are integrated online. The current system is no good to us now because it is based on single company software.

“Other key reasons why we opted for Illusions were to automate all of our accounting and booking procedures. In addition, some of our major tour operator clients in Europe already use Illusions technology so this will enhance our relationship with these customers,” he added.

IOD’s solution will automate, integrate and centralise almost every aspect of Focus Asia’s operations, including product management, hotel contracting, client profiles and tariff rules, a booking engine, client and supplier documentation, accounts receivables and accounts payables, logistics and planning modules, as well as Internet booking engines for clients to purchase the entire accommodation product range online.

“The solution we are offering Focus Asia is quite simply, a cut above the rest,” said Illusions’ CEO, Faisal Menon. “Unlike our competitors who can take years to implement their technology, we can go live with any of the IOD solutions in a relatively short timeframe, which is another of our unique selling points.

“We have worked with tour operators and DMCs globally for more than 15 years and have now developed a core product that is pretty much ‘out of the box’ and meets the needs of most travel firms. Of course, we offer different options and can customise solutions according to individual requirements, but we are talking about going live with Focus Asia’s system by the end of the year, so it will help rather than hinder the company’s current growth trajectory.”

Illusions’ deal with Focus Asia marks the latest stage of the company’s expansion in Asia, following deals with Go Vacation in Thailand, Indonesia and Sri Lanka. Other regional clients include Singapore-based RMG and Malaysia’s Tong Yan Travel & Tours.

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