TUI Travel has urged for regulators to provide a no nonsense approach to the Package Travel Directive (PTD).
The travel company has asked regulators to consider two clear categories for package holiday cover – simply full cover or no cover.
Its latest call for change comes as the PTD goes through a consultancy phase in its reform cycle. The legislation has not been updated since 1990 when most holidays were packaged, while many are said to be unprotected when booking online or direct.
TUI’s group legal director Mike Bowers said the new Assisted Travel Arrangements category, and others, should be scrapped to make the message clear to customers.
“The European Commission is looking in to this to ensure more people are in scope and they have mostly done a good job proposing to expand the scope so if it broadly resembles a holiday it’s a package. Yet the introduction of another category, Assisted Travel Arrangements, is difficult to understand what’s really within it and what it really means. This is confusing for customers and industry whether they’re in the first category of package or the second category of Assisted Travel Arrangement,” he said.
“We are calling upon regulators to make it easier to understand and clarify which ones are covered. What we would have liked to have seen from the commission, and still do, is two categories for customers which are easy to understand – either a fully protected package or none at all,” Bowers added.