In an effort to enhance guests experience, Ramada Downtown Dubai launched a ‘Meet and Assist’ facility. The new facility is initiated by front office manager Shafi Sibomana.
The new service deals with guests’ inquiries and requirements including travel itineraries and special room requests. One of the hotel’s managers is designated to be on-duty for the day to address the guests’ various concerns.
Wael El Behi, general manager, Ramada Downtown Dubai, said: “We continuously seek ways on how to improve experience for our guests. The new service has helped us connect with our guests and gain feedback about their experience.”