Airports are due to increase their investment into IT by US$6 billion this year to streamline their service, a new report has found.
Around 90% also plan to increase their IT spend in 2014 to keep up with on-going technological developments, according to the 10th annual SITA survey with the Airports Council International (ACI) and Airline Business.
By 2016 95% of airports plan to have a mobile app in place, while 75% will offer passenger services via social media (56% do today).
By then the majority of airports are also expected to provide tag printing for baggage and assisted bag drop.
“Airports continue to invest in information technology to improve their operations and services. Our survey this year clearly shows that passengers are at the heart of this investment. As passenger traffic grows and airports aim to improve the passenger experience, technology is providing essential solutions, despite fluctuations in airport revenues,” said SITA’s CEO Francesco Violante