Emirates announced plans to open a second customer contact centre in Europe. This will be a 300 seat facility in Budapest that will be opened this year. The new initiative will support hundreds of local jobs in Hungary.
“We searched extensively across Europe to find the right location for this facility and Budapest ticked all the right boxes for us,” said Karen Bell-Wright, Emirates senior vice president retail and contact centre. “Budapest offers us a population base with the right mix of languages and skill sets, as well as strong telecommunications infrastructure. Hungary is an attractive investment location for global business with a supportive and progressive government.”
The facility will house reservation services as well as multi-lingual support for Emirates Skywards. The new centre will also be capable of handling calls and emails in nine languages, will operate in addition to Emirates’ existing contact centres in Dubai, Manchester, Mumbai, New York, Melbourne and Guangzhou.