IHG partners Amadeus for “next-gen” reservation system

IHG partners Amadeus for “next-gen” reservation system

Hotel industry's first cloud-based system to be rolled out in 2017

Hotel industry's first cloud-based system to be rolled out in 2017

InterContinental Hotels Group (IHG) has teamed up with travel technology company Amadeus to develop a new guest reservation system.

As the launch partner, IHG will work with Amadeus on the design and functionality of the new system, which will ultimately replace Holidex, IHG’s proprietary reservation system. The new solution will become the first cloud-based hotel reservations system, making it similar to those developed for the airline industry.

“IHG has a long track record of innovating through technology to ensure we meet the needs of current and future guests, starting with being the first company to offer online bookings,” said Richard Solomons, CEO of IHG. “Our collaboration with Amadeus will build on this heritage and will enable IHG to shape the future technological foundations of our industry.

IHG will move to the new system in 2017 (photo by StockPhotosArt)
IHG will move to the new system in 2017 (photo by StockPhotosArt)

“The next-generation guest reservation system we will create with Amadeus will deliver a powerful global platform for hotels to manage guest interaction, will be intuitive for hotel teams, and will help us accelerate our work to revolutionise and personalise the guest experience through technology,” he added.

Luis Maroto, president & CEO of Amadeus, called the development of the cloud-based system “a watershed moment” for the hotel industry.

“[The new reservation system] will provide a huge leap forward in the flexibility and functionality available to hoteliers, and marks an important step in our journey to deliver our established community technology model into a new industry segment,” he said.

Amadeus’ new guest reservation system is due to be rolled out globally in 2017. But IHG will be introducing it in phases “to minimise risk”, and it will initially operate alongside the existing Holidex system during the transition.

Mark Elliott
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Mark Elliott
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