IHG and Amadeus to develop “ground-breaking” GRS

IHG and Amadeus to develop “ground-breaking” GRS

New guest reservation system to be developed based on cloud computing technology

New guest reservation system to be developed based on cloud computing technology

InterContinental Hotels Group (IHG) and Amadeus have confirmed plans to develop a next-generation Guest Reservation System (GRS) that they claim will revolutionise the technological foundations of the global hospitality industry. 

Amadeus and IHG are working on a new guest reservations system.
Amadeus and IHG are working on a new guest reservations system.

Amadeus will use a new cloud-based community model, a first in the hotel sector, and similar to the model it developed for the global airline industry.

As launch partner, IHG will work with Amadeus on the design, functionality and evolution of the system, which will ultimately replace HOLIDEX, IHG’s proprietary reservation system. This follows the completion of a successful engineering study by IHG and Amadeus to scope out potential technologies and solutions to drive innovation in the industry for the long-term benefit of owners and guests.

GRS can be operated alongside HOLIDEX and the transition to GRS, which is due to be rolled out globally in 2017, will be undertaken in phases to minimise risks.

Speaking at the announcement of the deal, Luis Maroto, president & CEO of Amadeus said: “Travellers today expect a great experience wherever they are and technology can play a key role in delivering that. IHG has exciting ambitions for its hotels and guests and Amadeus is proud that our innovative technology will play a key role in delivering them. Our technology partnership with IHG is a watershed moment for the industry. It will provide a huge leap forward in the flexibility and functionality available to hoteliers, and marks an important step in our journey to deliver our established community technology model into a new industry segment.”

Gary Marshall
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Gary Marshall
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