Amadeus this week announced the launch of Amadeus Schedule Recovery, aimed at minimising disruptions to operations caused by external events such as bad weather or air traffic control congestion.
The product serves as a recommendation engine, using data analytics to help airlines make rapid choices, such as whether to delay or cancel flights, swap aircraft, or reassign landing slots.
It reduces manual effort and improves the quality of decisions while closely controlling the strain on the airline operating costs and minimising the overall impact on passengers. The launch customer of the solution is Qantas.
Amadeus Schedule Recovery does not require an airline to use any other Amadeus solution, and can be integrated with any passenger service system. The solution is divided into three modules: Airport Resource Tracker, Schedule Manager and Schedule Optimiser.
Airport Resource Tracker, the first module which is now live, enables airlines to interact more efficiently with air traffic control so that the best possible use can be made of available airport arrival and departure slots. Check-in facilities, airport gates and luggage belts can also be factored into airline decision-making.
Paul Fraser, head of operations at Qantas, said: “The Amadeus solution helps reduce the number of and length of delays, whether due to excessive traffic, operational delays, or weather conditions, leading to an overall improved experience for travellers.”
Pascal Clement, head of travel intelligence, Amadeus, said, “One of the biggest pain points for travellers has been how airlines manage disruptions. Schedule Recovery has been designed to help airlines make quicker and more informed decisions about how to handle disruptions, regardless of their cause.
“From a business perspective, operations control decisions are often difficult to measure and are kept in silos. Schedule Recovery drives a more integrated view of operations and ensures airlines can assess all aspects of the costs associated with any operations control decisions.”